We understand that travel plans can change. Our goal is to be as fair and flexible as possible while ensuring availability and preparation for all families.
Cancellations
- 48+ hours before delivery:
Receive a full refund (excluding delivery fees if already scheduled/logistically committed)
- 24–48 hours before delivery:
Eligible for a 50% refund of the rental total
- Less than 24 hours before delivery: Non-refundable
Delivery Fees
- Delivery fees are non-refundable once your order is confirmed and scheduled, as routes and time slots are reserved in advance
- If your delivery time changes and falls into a different time window, adjusted delivery fees may apply
Rush Orders
- Orders placed within 48 hours of delivery (rush orders) are non-refundable, due to expedited preparation and scheduling
Changes & Rescheduling
- Changes requested 48+ hours in advance: No fee (subject to availability)
- Changes within 24–48 hours: May incur a rescheduling fee
- Same-day changes: Not guaranteed and may include additional fees
Flight Delays
- We will do our best to accommodate delays when notified promptly
- Adjustments are subject to availability and delivery schedule
- Additional fees may apply if timing falls outside your original delivery window
Early Returns / Unused Items
- No refunds or credits will be issued for early returns or unused rental days
Order Cancellations by Juno Traveling Tots
In the rare event we must cancel your order due to unforeseen circumstances:
- You will receive a full refund, including delivery fees
Communication Matters
The sooner you contact us about any changes, the more flexibility we have to help. We’re committed to making your experience smooth, fair, and stress-free.
